What happens after I make my reservation?

The whole team gets super excited to host you! We start folding the towels nicely for you, a bit of rose fragance here and there… Also – as soon as you book, you receive an email on the address you’ve provided and you’ll be asked to complete a check-in form. It’s very important that you complete this at least one day before your arrival – once completed, the day prior to your arrival at 4pm UK time, you’ll receive your check-in instructions with everything you need to know for your stay. It’s that easy!

How do I pay for my reservation?

We love being generous with our guests… but we still need to ask you to pay, sorry about that! You’ll be able to pay with your debit/credit card as the final step during the booking process. You will be charged for your stay the moment you book, regardless of your cancellation policy. If you cancel your reservation within the cancellation period, you will automatically receive a refund

How does check-in work?

Smoothly, of course. / After you’ve filled in our check-in form, one day before your arrival at 4pm UK time, you’ll receive the instructions on your email.

Can I have an early check-in? And a late check-out?

We are always keen to help, but we won’t be able to confirm this until one day before your arrival, as it’ll depend on our availability (whether your unit is booked the night before or not). Please, get in touch with us one day before your arrival to check if this is possible. The same goes for your check-out – please get in touch with us one day before your departure.

How can I contact you?

You can contact us almost in any way but telepathy (for now!) Our contact options are: Whatsapp / Phone / Email

I have a special request

We wouldn’t expect otherwise from a special guest – please, include this special request in the ‘Special requests’ field of your check-in form or send us a message to let us know – we’ll do our best to accommodate your request

I will need an invoice

That won’t be a problem! If you’ve booked directly with us, we can issue an invoice as soon as you check out. If you’ve booked through a third party, it’ll take a bit longer, but please do send us an email requesting it (along with any details you need to appear on the invoice) and we’ll forward it to you as soon as it’s ready

How old do I need to be to stay at your properties?

You must be at least 18 years old to stay at our properties – if you’re not, you must be accompanied by somebody over 18. Sorry about that – rules are rules!

Do you take a deposit?

We do not – however, if we notice something is damaged, broken or missing, we will need you to pay for it. That makes sense, right?

Why do you ask for my ID?

Even though we’re always around, our properties do not have a reception – this means we may not see you upon your arrival, as you’ll have everything you need to self check-in. We ask you to prove that you (and your guests) are who you say you are, just like you’d have your IDs scanned at any reception! We do not keep or utilise this data in any way.

How do I modify or cancel my reservation?

If you’ve booked directly with us and are within the cancellation/modification window, please, get in touch with us – we’d be happy to do this for you. If you’ve booked through a third party such as Booking.com or Expedia, please, contact their customer service – they should be able to help

Do you offer any discounts?

Like any other human being, we love discounts so… of course we do! We offer a 5% discount to our returning guest, but that’s not it! We’ll offer you better deals for longer stays: if you stay for a week rather than five days, the nightly rate you’ll get will be cheaper! We guess it’s fair to say: the longer you stay, the more you save.

What kind of rates do you offer?

Our rates are Flexible (can be cancelled up until a certain period before your arrival) and Non-Refundable (these can be cancelled, but not refunded under *any* circumstances)

Can I change the name on the booking? And the number of guests?

Yes! That shouldn’t be a problem. Please, get in touch with our team – they’ll be happy to help

Can I cancel my booking?

If you’re within the cancellation window, you’ll get a full refund. If you’ve booked directly with us, please, get in touch – we’ll be happy to help. If you’ve booked through a third party such as Booking.com or Expedia, kindly get in touch with their customer service – they’ll be happy to help. If you’re outside the cancellation period or your booking was non-refundable, you can still cancel your booking, but we are sorry to say we won’t be able to issue a refund

Can you store my luggage after my check-out?

Get in touch with us to see if we can help – ! We do not have storage facilities at any of our properties, but we may be able to assist – get in touch one day before your departure and let us know what time you’d need to leave your luggage until

How do I book?

We like to make things nice and easy for you, which is why you’ll find the best rates by clicking here. All reservations are made online and no phone calls or emails are necessary. Isn’t it great?

I forgot something in my apartment, how can I get it back?

Oh, it’s happened to us all… please, get in touch with us and let us know your room number, check-out date and the description of the item you’ve left behind – we’ll do our best to help you

Get in Touch

Got a question or need help with your booking? We’re here to help! Contact us with any queries you may have and our experienced and friendly team will get back to you ASAP.