FAQs
General
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The Carlyle FAQs
Can I receive parcels?Yes, you may, as long as you order it to arrive while you’re staying with us – if it’s a small parcel, it will be fitted through the letterbox. If it’s a bigger parcel, please instruct the courier to ring your apartment and make sure you’re in to receive it
Do you offer cleaning services?The property will be professionally cleaned before your arrival. If you wish for an extra cleaning during your stay, you may book it following this link: [LINKTREE]
Can I order breakfast?Yes! You will be able to choose your breakfast a la carte from a delicious range of options. We’ll be happy to deliver it to your apartment any time from 9 am. You may book it following this link: [LINKTREE]
What other extra services do you offer?We’re always on the look out for the next thing that will help our guests have a great stay. We provide breakfast, mid-stay cleans, airport transfers and fridge stocking – check our [LINKTREE] to see all of our services!
Do you provide toiletries?The short answer is we do; we provide shampoo, hand wash and shower gel. The long answer is we’ve partnered up with Noble Isle, a British company that sustainably produces top-notch products that are good both for the planet and for your skin. Smooth!
Is there WiFi? How fast?Yes, all of our apartments have WiFi – you will get an average speed of 30 to 40 MBps
Do the windows open?For health and safety reasons, the windows do not fully open – they can be tilted to provide air circulation
Get in Touch
Got a question or need help with your booking? We’re here to help! Contact us with any queries you may have and our experienced and friendly team will get back to you ASAP.